Shipping policy

At Feridora, we’re dedicated to providing you with a seamless shopping experience, ensuring your order arrives safely and on time. Our goal is to make your delivery process as smooth as possible, so you can enjoy your new items without any stress!

This policy covers domestic shipping details, so you know exactly what to expect from us.

Processing and Dispatch Times:

  • Orders are processed within 1-2 business days (excluding weekends and public holidays).
  • Once your order is dispatched, we’ll notify you via email, text, or WhatsApp with tracking details, so you can easily follow your order’s journey.

Shipping Within India:

  • Free Standard Shipping: Available on all orders across India.
  • Delivery Time: Typically 4-5 business days from dispatch.
  • Courier Partners: We partner with trusted couriers like DTDC to ensure your order is delivered securely and on time.

Cash on Delivery (COD):

  • COD is available on domestic orders for an extra Rs 30.
  • All COD orders will be verified via phone or email before dispatch, so please ensure your contact details are accurate.

Prepaid Orders:

  • Prepaid orders are processed faster since they don’t require verification.
  • For quicker processing and a smoother checkout experience, we recommend using prepaid options.

Delivery Attempts and Unserviceable Areas:

  • Our courier partners will attempt to deliver your order twice.
  • If both attempts fail, your package will be returned to us, and we’ll get in touch with you to arrange redelivery or issue a refund.
  • In the rare case your pincode is unserviceable, we’ll notify you and cancel the order with a full refund.

Tracking Your Order:

Once your order has been dispatched, we’ll send you a tracking number via email, text, or WhatsApp. You can use this to track your package in real time and stay updated on its progress.

Local Pickup (Guwahati): Available for Guwahati residents. Orders will be ready within 24 hours, and we’ll notify you when your order is ready for collection.

Same-Day Delivery (Guwahati Only): Orders placed before 4 pm will be delivered the same day. Orders placed after 4 pm will be delivered the following business day.

Potential Delays: We always aim for timely delivery, but sometimes unexpected delays can happen due to strikes, holidays, or weather conditions. If that occurs, we’ll keep you informed and assist you with tracking your order.

 

 

FAQ

What happens if I’m not available to receive my order?

Our courier will attempt delivery twice. If both attempts fail, the order will be returned to us, and we’ll contact you to arrange a refund or redelivery.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email, text, or WhatsApp, which you can use to track your package through DTDC’s website.

Can I change my shipping address after placing an order?

Yes! You can request a change within 24 hours of placing your order. However, once your order is dispatched, we can’t make any changes.

What if my area is unserviceable?

If your pincode is unserviceable, we’ll notify you and cancel your order with a full refund.

 


Have Questions?
Feel free to reach out to us at info.feridora@gmail.com or call us. Our dedicated team is here to help with any questions or concerns about your order or shipping.

By placing an order with Feridora, you agree to the terms outlined in this shipping policy. We’re committed to providing you with a smooth and transparent shopping experience, ensuring your order arrives safely and promptly.